Delivery & Returns

DELIVERY

Pentel only ships within the United Kingdom.

For deliveries outside of the UK and Republic of Ireland please contact Pentel on + 00 44 (0) 1793 823333 for details of an appropriate distributor in your country.

United Kingdom

• Orders up to £19.99 in value: free delivery by Royal Mail standard first class post (not signed for).
• Orders of £20.00 in value and above: free delivery by Royal Mail signed-for service.

Please note, these are not tracked services.

We will aim to despatch Goods for delivery within 5 – 7 days of accepting your order.

The Goods you order will be delivered to the address you give when you place your order.

RETURNS

You have the right to cancel your order up to 14 days after you receive your Goods.

When returning Goods, you are under a duty to take reasonable care to ensure that we receive the Goods and that they are not damaged in transit. For your protection, we recommend you use a recorded delivery service.

Please send returned goods to Pentel Web Shop, Pentel (Stationery) Ltd., Hunts Rise, South Marston Park, Swindon, Wiltshire SN3 4TW.

Please note that you will be responsible for the costs of returning Goods to us unless they are defective.

Defective goods should be returned to us as soon as possible, and in any event, within 20 days of delivery.  If the Goods are defective please contact us by telephone on + 44 (0) 1793 823333 or by email to webshop@pentel.co.uk for delivery address details.

Any Goods returned to Pentel which are claimed to be faulty or incomplete are checked and verified by us before a refund can be issued.

View our full terms and conditions.